Predictive dialer vs auto dialer, two of these tech upgrades have helped the call center operators do their job more efficiently.
The work process in the call centers saw a massive surge with the introduction of the auto dialer. The workers could automatically dial one contact after another following a preexisting contacts list.
While the auto dialers still had their perks and the efficiency to speed up the working process in the call centers, But, there is this thing with technology– with innovation, the old version becomes backdated or falls short in comparison.
Choosing the perfect software for call centers becomes a more complex process since there are more options to look for.
If you are looking For the optimum working process and wondering about auto dialer vs predictive dialer, which one is better, you have come to the right place.
Here is a detailed and accurate explanation of these two softwares for call centers ( no exaggerations, believe me!).
Why Do Call Centers Need Auto Dialers And Predictive Dialers?
Businesses need to generate productive and profitable leads with the potential of conversion and possibly a long-term engagement. Outbound dialing has been a long-sought-after medium for establishing this trust and generating leads.
Auto dialers help reduce the work pressure of the call center workers by auto dialing the customers and distributing the connected calls to the representatives available.
Predictive dialers improve that work efficiency tenfold by dialing multiple contacts simultaneously and ensuring that the reps get the most numbers of customer connectivity.
It can be overwhelming to choose the right dialer for your call center business. However, understanding the difference between predictive dialer vs auto dialer will help you make that decision.
So, let me fill you on what an auto dialer is–
What Is An Auto Dialer?
An auto dialer makes several jobs easy for call center workers. They help–
- Dial customers automatically.
- Play a recorded message.
- Connect a caller to the call center reps.
They dial the numbers of the prospective customers according to a preexisting sequence. The reps can also drop a voicemail through the autodialer if their call goes unanswered.
Who Is It Best For:
If you have a small team or you have a remote working team, you can use auto dialers for your campaigns. If you have a cloud-based autodialer, you will have more benefits.
What Is A Predictive Dialer?
The true difference between predictive dialer and auto dialer becomes clear when you know about predictive dialer. Predictive dialer offers better time management by using machine learning and statistical algorithms. Here are some of its features that set it apart from the auto dialer–
- Predictive dialers start the calling when you are still on your previous call.
- Predictive dialers integrate web services like CRM, Support ticket system, and ERP.
- They help to utilize the time of the followers by preparing a new call before the previous one ends.
Who Is It Best For:
Call centers with more workforce can use this tool. When you have a big group of reps and workers, you can utilize most of your time using a predictive dialer option.
Predictive Dialer Vs Auto Dialer: What Is The Difference?
Taking all the features and the capabilities of the autodialer and predictive dialer, you can make the difference. Here are the most important differences between these tools–
|Recording of Messages||Yes||Yes|
|Routing of calls||Yes||Yes|
|Agents Availability Check||No||Yes|
|Customization (based on Time & Demography)||No||Yes|
|Frequency of Call Connection||Low||Very High|
|Average Number of Calls Answered||Low||Very High|
|Overall Productivity||Low||Very High|
Benefits Of Auto Dialer
If you look at the chart above, the difference between predictive dialer vs auto dialer becomes clearer. But here are some benefits of both of these tools.
- If your business is small and you want to reach the maximum audience simultaneously, then the auto dialer software is the best for you.
- Small call centers get the most benefits from this tool.
- CRM integration is available to this software, and you can use it to store customer information.
Benefits Of Predictive Dialer
- Predictive dialers are usually the same and more efficient solution for organizations with more employees and a bigger workforce.
- A predictive dialer is a solution when you want to carry out a bigger marketing campaign and want to convert more customers.
- Industries like real estate, insurance companies, and banking will benefit from it the most.
Frequently Asked Questions (FAQs):
Here are some popularly asked questions about two of these dialing softwares–
There are three types of dialer softwares for the call centers.
There are strengths and weaknesses to all the dialers. Auto-dialers help to automatically dial from a list of contacts. The predictive dialer does the same job but in a more advanced way. While the predictive dialer starts the calling process before the rep is ready to receive a call, preview calling initiates the call only when the rep is available.
There are many recommendations in the list of predictive dialers–
Whether you have a small business or a big one, if you have a team for outbound dialing for lead generation, you will need one of these softwares. But knowing which one to use will come when you understand the predictive dialer vs auto dialer difference.
I hope reading this article has helped you understand the difference between predictive dialer vs auto dialer vs power dialer.