Top 10 Best VoIP Systems For Small Business In 2022
By VoIP, or Voice Over Internet Protocol, is a feature that allows you to make and receive calls using the internet. The best VoIP systems for small business will enable you to take your business to new heights by improving its communication processes.
This is great for smaller businesses since VoIP consumes lesser data and is cheaper compared to using cellular connections. Therefore, we would highly recommend VoIP because of its cost-effectiveness and ease of access.
If you want to implement VoIP for your business, read this article to find out about the best VoIP systems. We recommend the use of these ten best VoIP systems for your business that you can implement right now.
Why Does Your Business Need VoIP Systems?
A VoIP phone service is different from a regular cellular network because it uses the internet to make and receive phone calls. In addition, VoIP systems integrate various functions like making calls using your computer, making online meetings and conferences, and even conducting video calls.
Therefore, the benefits of the best VoIP phone systems for small businesses are:
- Cost-Effectiveness: If you use a VoIP phone connection, you do not need to use a mobile cellular connection. Therefore, it streamlines the use of multiple connections, letting you save a lot of money.
- Accessibility: Since a VoIP connection uses the internet, you do not need a mobile phone network to make it work. All you need is the internet, which you can get from WiFi hotspots and internet broadband connections.
- Device Requirements: You can use any of the best VoIP systems for small businesses from multiple devices. Therefore, to access this system, you need to have a device to access the internet, like all smartphones, computers, and even laptops. Consequently, you do not require the use of a smartphone or landline telephone for calling.
- Web and video conferencing: One of the best features of VoIP systems is the ability to make video calls. Unlike a standard phone network, VoIP allows you to make video calls and even golf video conferences amongst multiple people. Therefore, this makes setting up office meetings in a work-from-home scenario easier.
- Network Simplification: Instead of using two different connections for making calls and accessing the internet respectively, your business can use only one connection for both purposes. This saves money and streamlines the connectivity processes.
Best VoIP Systems You Should Use In 2022
In the fight between predictive dialer vs auto dialer, the best VoIP systems for small business 2022 that we recommend you use in 2022 are:
1. Intermedia Unite
Price: $27.99 per user per month
Intermedia Unite is one of the most acclaimed VoIP systems for workspaces. It provides a full-fledged Private Branch Exchange (PBX) system based on cloud connectivity. In addition, it also allows users to connect their Google and Microsoft accounts and applications for better operating potential.
Pros
Some of its pros are:
- Great integration with third-party Microsoft and Google applications.
- Integration with cloud-based PBX systems.
- Many features like setting up voicemails, SMS texting, and automatic callbacks.
Cons
Some of its cons are:
- Needs a smartphone for syncing contacts.
- A limited number of features to monitor calls.
- It is difficult to switch a user between a user’s role and an administrator.
2. RingCentral MVP
Price: $19.99 per user per month
RingCentral MVP is one of the most evolutionary best VoIP systems for small business. Termed by professionals as unified communications as a service (UCaaS). With a large set of features that include AI-enhanced video captioning and the integration of many third-party applications.
Pros
Some of its pros are:
- Best video conferencing features in the market.
- Call analysis and transcriptions are provided with the use of AI.
- Has many plug-ins.
- Integration of multiple third-party applications.
Cons
Some of its cons are:
- Cannot customize user reports.
- Installing using the SetUp wizard is very time-consuming.
3. 8×8 eXperience Communications As A Service
Price: $15 per user per month
If you want an easy-to-use VoIP system for a small business with an intuitive UI and UX, we highly recommend 8×8. A cheap pricing plan is great for small businesses that want to start using VoIP and test out its potential.
Pros
Some of its pros are:
- Easy installation wizard for both computers and smartphones.
- It has a Frontdesk feature that’s pretty helpful for receptionists.
Cons
Some of its cons are:
- Limited integration with third-party applications.
- Unconfigurable analytical reports.
- Some settings are only applicable for bulk edits.
4. Vonage Business Cloud
Price: $19.99 per user per month
Vonage Business Cloud has some of the highest number of features for a VoIP system in this list. In addition, it can integrate third party Microsoft applications and uses Sales Force features that can power all the needs of a mid-sized call center.
Pros
Some of its pros are:
- Great set of features for both users and administrators.
- Easy to use mobile and computer applications.
- Great inclusion of API.
Cons
Some of its cons are:
- It’s challenging to import contacts from smartphones.
- The price increases depending on the number of extra features you want.
5. Dialpad
Price: $15 per user per month
If you want to be alerted about all the calls made using a predictive dialer, then use this best VoIP system for small businesses. Having a smart alerting feature along with AI-based voice transcriptions, this is a great VoIP connection.
Pros
Some of its pros are:
- The desktop version of the application can be used as an overall communication hub.
- AI-based call transcriptions note out offensive and slang words.
- Geographic call routing.
- Integration with Okta and OneLogin.
Cons
Some of its cons are:
- If your company has more than ten users, video conferencing capabilities can be increased with a $15 add-on.
- The analytics report does not provide call quality highlights.
6. Microsoft Teams Phone
Price: $15 per user per month
The name Microsoft is no stranger to the world of communications and computers. The owner of Skype, which is somewhat of a VoIP on its own, this VoIP integrates all Microsoft 365 applications to ensure great productivity for all users.
Pros
Some of its pros are:
- Integration with Microsoft Teams and Microsoft 365.
- Excellent call quality analytics.
Cons
Some of its cons are:
- All calling plans are maxed out at 50 hours per month – a significant disadvantage for call centres.
- PowerShell scripting is required for some administrative functions.
7. Ooma Office
Price: $19.95 per user per month
With video conferencing, support for SMS texting, and automatic syncing of contacts, Ooma is one of the newer entrants in this market, making it a great VoIP phone system for small companies.
Pros
Some of its pros are:
- No contract is required for usage.
- No applications are needed. Simply use the web client.
- Intuitive UI and UX make it easy to use.
Cons
Some of its cons are:
- Lacks integration with third-party applications.
- Ineffective call quality reporting by user feedback.
- Lesser user authentication and verification options for better security.
8. Mitel MiCloud Connect
Price: $20.99 per user per month
Mitel MiCloud Connect is the best VoIP systems for small business with older and traditional PBX functions. In addition, it has great support for smartphones and provides a great call routing feature.
Pros
Some of its pros are:
- Works great with a Bluetooth handset.
- Contact syncing with Google and Microsoft accounts.
- Integrates many CRM functionalities.
Cons
Some of its cons are:
- Extra analytical reports will cost more.
- Costs can increase with the increase in the number of users and features.
9. Freshdesk Contact Center
Price: $19 per user per month
One of the newer entries on this list is one of the best VoIP systems for call centres. This VoIP is most suitable for internal IT help desks and customer-oriented communications. Therefore, it has an excellent softphone feature that can handle a large volume of calls and more accessible call intervention by managers.
Pros
Some of its pros are:
- Easy to install and start using immediately.
- A must for call centres.
- Detailed analytical reporting features.
Cons
Some of its cons are:
- Not great for general businesses.
- Limited support for smartphones.
10. Line2
Price: $8.30 per user per month (billed annually)
If you have a startup business and are looking for the best VoIP systems for small business, then Line2 is the best option. If you work with a small number of employees, this cheap VoIP should be on your wish list.
Pros
Some of its pros are:
- Easy to install.
- Great softphone client.
- Gas support for fax messaging.
Cons
Some of its cons are:
- Limited analytical reports.
- No integration with third-party applications.
- No video conferencing.
Frequently Asked Questions (FAQs):
Yes, VoIP is worth it for small businesses.
Yes, a VoIP system is cheaper than a landline.
To set up a VoIP for your small business, select the VoIP service that you want and then contact them to get started.
You can get a VoIP at home using the calling features of WhatsApp and Facebook messenger using cellular or WiFi data.
Conclusion
The best VoIP systems for small business all provide the same functionalities of enabling internet calling. However, they make small changes to the process that make one function different from another.
VoIP like Microsoft Team Phone, Intermedia Unite, Line2, RingCentral MVP, and many more are all great for your business if you want to enhance your productivity using better and more cost-effective communication tools.
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